MOBILE WORKFORCE – CALL CENTERS

MOBILE WORKFORCE – CALL CENTERS

BUSINESS CONTINUITY & BRAND

As organizations aim to keep their customers engaged, it is crucial for that customers can always reach a contact within the company, regardless if employees have moved on. Own the relationship. With Spikko, the Mobile Identifier remains with the customer, even if the salesperson, or the support person, is no longer with the company.

TRUST & COMPLIANCE

As call recording becomes mainstream, Spikko’s mobile call recording provides a record of ALL voice calls and text messages (incoming and outgoing, whether roaming or not). This increases comfort for cases of disputes, and recording.