Hundreds of loyal global customers, Enterprise to SMB, already benefit from Spikko's Mobile to CRM solution
FINANCIAL and BANKING Institutions
TRANSPARENCY & TRUST
As the financial sector relies more and more on mobile communication – there is No need to compromise features and compliance. Spikko enables financial organizations to provide their employees with a separate business Mobile Identifier on their existing mobile SIM from any operator, with fully compliant – all calls recorded guarantee – Mobile Call Recording.
AGILITY & COMPLIANCE
The banker can now be more reachable, responsive and flexible by using the mobile device for all transactions. The bank owns and retains the end customer contact point, while being compliant with voice and text recorded, logged and archived.
MOBILE WORKFORCE – CALL CENTERS
BUSINESS CONTINUITY & BRAND
As organizations aim to keep their customers engaged, it is crucial for them to ensure that customers can always reach a contact within the company, regardless if employees have moved on. Own the relationship. With Spikko, the Mobile Identifier remains with the customer, even if the salesperson or support person is no longer with the company.
TRUST & COMPLIANCE
As call recording becomes a requirement, Spikko’s mobile call recording provides a record of ALL voice calls and text messages (incoming and outgoing, whether roaming or not). This increases comfort for cases of disputes, and recording.
LOWER MOBILE COSTS
As public sector organizations are faced with the need to do more for less, many seek ways to reduce their costs and increase their efficiency while not compromising their service level.
This has led to the BYOD trend (Bring Your Own Device – where employees continue to use their own device with their own SIM). With Spikko, employees can get an additional work mobile number – a lower cost Mobile Identifier on their own device, regardless of which operator they work with. Fully featured. Fully recorded.
BUSINESS & PRIVACY
As mobile communication becomes an integral part of any transaction, businessmen need to be able to rely on their mobile device. Their mobile number has become their Mobile Identifier, and they need multiple such numbers that are local to their different global customers. With Spikko, multiple such personas are integrated in the businessman’s current device, and seamlessly operate together on the same device.
With Spikko, the business mobile numbers are separate from the personal line while on the same device. Full privacy is preserved. Spikko’s mobile numbers enable separate Call history as well as separate Call Recording.