Spikko and CIS announce a strategic partnership to deliver a global and fully compliant unified call recording solution including mobile recording
Petach Tikva & Rishon Letzion, Israel - June 20, 2017
SPIKKO, a leading provider of global multi-line and compliant mobile call recording capabilities and CIS, a leading provider of call & screen recording platform for call centers, financial institutions and public safety agencies, today announced a new strategic partnership. The partnership brings a solution that combines the extensive Spikko mobile communications platform, with CIS's market leading call recording capabilities to deliver a comprehensive unified recording platform, that now supports mobile recording as well.
Crystal Quality®, CIS's Innovative Call and Screen recording system with quality management suite, helps call centers with multiple channels, including desktops phones, identifies service gaps and improves customer's experience. With Spikko's integrated capabilities, the system can now also record and manage mobile calls (voice and text) in an All-In-One system. Such a solution addresses the global need for a unified recording platform that is required by evolving regulation such as MIFID II, Dodd-Frank and FCA. The mobile call recording works on the existing phone and SIM, and offers a full compliant global mobile number recording even when the user is in roaming, with privacy protection against recording of personal calls. The solution fully supports Bring Your Own Device (BYOD) scenarios.
Danny Levi, CEO of CIS, commented "With Spikko's platform, CIS brings to its customers a complete, unified, and one-stop-shop solution that is still fully compliant with industry standards. With this combined solution we can extend our global reach, with an additional leading solution, that is also optimized for additional market verticals which are currently under served".
Shai Benarzi, CEO of Spikko, added "This cooperation is important as it generates a comprehensive and leading solution that empowers organizations that rely on their mobile communications as part of their business transactions, and wish or need to comply with an all-calls recorded policy including mobiles".
Spikko is a leading provider of mobile voice recording platform, based on its Mobile Identifiers – intuitive seamless multi-line capabilities in a single device with an existing SIM card from any operator. Spikko provides all-calls guaranteed mobile voice and text recording, thus bringing regulatory compliance even when users are roaming. Spikko has hundreds of loyal global customers – financial institutes, enterprises, and SMBs that already benefit from Spikko's best-of-breed compliant mobility solution.
CIS designs, develops and markets multimedia recording and monitoring systems and agent performance optimization solutions for the global communications market. With over 500 hundred of business customers and more than 1,000 installations globally, CIS places product quality and technical service at the top of its agenda. CIS solution was chosen by financial institutes, Call Centers and Public Safety agencies due to its state of the art stable solution and its industry and regulation protocol compliancy.
Spikko partners with Cognia to provide the financial industry the most comprehensive transparent mobile solution, with fully regulatory compliant mobile call recording.
May 23, 2017, Petach-Tikva Israel.
Spikko, a global provider of BYOD regulatory compliant call recording, is pleased to announce a strategic partnership with Cognia –provider of cloud communications services for compliance, risk management, and productivity.
Under this agreement, Spikko and Cognia's integrated offering will enable Cognia to extend its offering to its customers and provide them with BYOD solution with guaranteed compliant call recording capabilities – all on the employees' existing mobile devices and SIM cards (BYOD) from any operator. This comprehensive solution enables Enterprise customers full mobile recording in over fifty countries.
Cognia's customers will benefit from call and message recording also while users are in roaming, and regardless of whether the hosting network supports the Camel protocol. With Spikko's technology, Cognia can offer its customers guaranteed call recording any time, any place. With MiFID II directives coming into force in all 27 EU states in early 2018, this capability is especially crucial for Financial Institutions, as other mobile call recording solutions are limited when users travel and roam.
Ian Hook, Chief Operations Officer at Cognia, says "Our customers seek a solution that enables them business continuity,and the comfort of using any handset including a personal handset as well as complete regulatory compliance. Such a solution must present guaranteed call recording even when users are in roaming, as well as intuitive ease of use with full separation of the employee's business and personal line".
Shai Ben Arzy, CEO of Spikko, adds "We are proud to work with Cognia to bring the market such a comprehensive mobility solution. The financial industry today seeks a solution that enables them to own the relationship with their end customers and ensures their regulatory commitments – regardless of workforce changes, or their employees' location. Enhanced with our technology, Spikko mobile call and text recording solution works at any handset and OS as well as 2nd genreration handsets, with or without data connection, completely operator agnostic, while fully protecting the privacy of the employee's personal line despite being on the same device.
Spikko launches its new enterprise multi-line with mobile call and text recording solution – fully compliant with new MiFID II regulation.
Jan 22, 2017, Petach-Tikva Israel.
SPIKKO announced today its new enterprise mobile calls and SMS recording solution, including its full compliance with the new MiFID II regulation.
Mobile voice and text recording has become a major issue in recent years, especially in the finance industry, as mobile communication became an inseparable part of most transactions. As MiFID II regulations, with its mobile recording and archiving requirements, are about to take effect less than a year from now - financial institutions are seeking a solution that can comply with this regulation while enabling their normal course of business.
SPIKKO's mobile voice recording is a leading solution offered today in the industry that is fully user transparent, operator agnostic, and enables the enterprise to provide its employees with a true business mobile number which is separate from the private line and fully complies with MiFID II.
Spikko's customers do not require their employees to change their mobile device or their SIM. According to Mr. Shai Benarzy, CEO of Spikko, the deployment of the Enterprise Mobile Recording solution is incredibly simple. "Spikko's solution is based on the Bring Your Own Device (BYOD) concept where employees receive an additional mobile number on their existing device and SIM, which works in full harmony with their existing private line. Only their business line is recording, so that full privacy of their personal line is preserved", he says.
Spikko's enterprise mobile call recording solution enables the organization to own and manage its workforce business lines including CRM integration, which provides unparalleled value to the company from both a business and a compliance point of view